All of our orders are shipped on business days (Monday - Friday). You can expect your package to arrive within 4-12 business days from receipt of your order.
- The shipping and handling cost for your order is based on the total weight of the order.
- Please allow up to 3 business days to process and pack your order.
- Please note that due to certain US and International Holidays, orders may take longer to ship out.
We want you to be completely satisfied and happy with your order. If you would like to return or exchange a product, the item must be 75% intact and in its original packaging and include a copy of the packing slip or receipt.
You can return or exchange a product within two weeks of shipping date.
Currently, we do not allow for cash refunds but we will gladly exchange the product for one of the same value and/or store credit.If we shipped the wrong item to you by mistake, please contact customer care at email@example.com and we will ship the correct item at no additional cost.
- We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at firstname.lastname@example.org.
- When your order is shipped from our lab facility, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
Additional questions? Shoot us an email: email@example.com